Learning Evolution at T-Mobile
T-Mobile, the “UnCarrier,” is known for being unconventional and innovative. Thus, it’s no surprise they are on the cutting edge of Learning & Development.
Download this case study to find out how T-Mobile:
- Centralized learning and provided its customer service management team easy access to leadership training courses
- Augmented their customer service model and introduced a new leadership structure.
- Leveraged the Pathgather platform to get their workforce excited about learning with 88% of invited T-Mobile employees logged in and sharing knowledge, best practices, and recommendations.
- Received an L&D Net Promoter Score of 72 from employees taking part in the initiative