Learning Evolution at T-Mobile

T-Mobile, the “UnCarrier,” is known for being unconventional and innovative. Thus, it’s no surprise they are on the cutting edge of Learning & Development.

Download this case study to find out how T-Mobile:

  • Centralized learning and provided its customer service management team easy access to leadership training courses
  • Augmented their customer service model and introduced a new leadership structure.
  • Leveraged the Pathgather platform to get their workforce excited about learning with 88% of invited T-Mobile employees logged in and sharing knowledge, best practices, and recommendations.
  • Received an L&D Net Promoter Score of 72 from employees taking part in the initiative

T-Mobile Case Study